0
Outward bound calls made monthly
0
Concurrent call extensions
0
Call recording
0
Virtual or on-premise call center agents
Services we offer
Outbound calls
We serve our customers with top-notch outbound call center services and our proficiency has earned our global clientele
Inbound calls
Having an efficient and prompt inbound customer care is as important as having a great product or service
Market research
If you want structured interviews carried out in substantial number to provide professional pre-coded response
Why work with TIFA
High Quality
Our staff are continuously striving to offer high quality services. These are delivered by levering on the systems and process put in place.
Customization
Our services are tailored to meet the various needs of each client.
Turn around time (TAT)
We have short TAT and this are stipulated in the SLAs with our clients.
Confidentiality
We have taken measures to ensure the security, privacy and confidentially of our clients data
Our clients
We are driven to do the best job possible. We pride ourselves on cultivating lasting client relationships built on trust and mutual respect.
Our clients include many of the world’s best-performing and most admired companies, law firms, and industry organizations as well as Africa and international regulatory and government agencies.
80%
Corporates
50%
Not for profit
25%
Government agencies
